sharkbite1979
12-10-2005, 07:24 AM
Back in August, we sold our panther rims and tires.
I went thru DAYS of research, how to ship the rims safely, cost effectively, etc. DHL had the best price but the buyer could not figure out where he wanted the rims delivered - where he would be at the time of delivery (understandable) so he asked if we could have them held at his local DHL.
I had put in many calls to DHL for pricing on these wheels as well as how to go about shipping them and that the buyer wanted them held at DHL. She (some lady from DHL customer service) said that the best thing to do would be to check "bill receiver" and let him pay the bill when they get picked up.
Well, somehow they got shipped overnight and instead of costing around $200 ($50+ each wheel) the bill was $1200+ and instead of holding the wheels, DHL let the buyer take the wheels and billed ME....said they don't allow them to bill the receiver if they are held at DHL. When the buyer asked about the shipping charges when he picked up the wheels, DHL told him "it was all taken care of" and allowed him to take the wheels without questioning!!
Needless to say i was FURIOUS!! I figured that the buyer was trying to screw me, sent him a bit of a nasty PM, and I was honestly wrong...he's been a stand up guy so far and has been willing to help the situation however he can.
Here's the details:
1) I did exactly what DHL's OWN customer service TOLD me to do after explaining the situation extensively. I even discussed shipping from my office vs home vs shipping to his office vs his home vs having him pick them up in the DHL office.
2) Now DHL is saying, well, don't know what to tell ya, sorry my employee told ya that but "they don't allow them to bill the receiver if they are held at DHL."
3) I called and put in a dispute and so far they have lowered the bill to $681.17, although i can't seem to get a human on the phone to discuss it further.
4) Since they picked them up from my office, they are frickin sending the bills to my business!! Under OUR BUSINESS'S name! (Stupid me, i put the company name in the company box...all my fault)
5) Box #4 on the shipping waybill thing is "Service Type" and it has 4 options Next Day 10:30, Next Day 12:00, Next Day 3:00, 2nd Day 5:00...in small writing it says "one box must be checked. Assume noon unless noted."
I did not check any boxes.
6) I asked the lady that picked them up to help me make sure everything was filled out properly, she even looked over the waybill and had NO comments. I even had the conversation while she and a couple of the guys from my office were helping her load the wheels that they were to be shipped NORMAL shipping, NOT expedited shipping and it still did not ring a bell to her.
7) After I got back into my office, after she had left and i mean she was still leaving the driveway, I called DHL for 2 reasons. #1, i had not put the buyers phone number on the waybill - he needed to be called when they arrived. #2, I asked about the whole next day vs. 2nd day vs. non-expedited shipping and explained that i had received a quote over the phone from DHL for $50+ and wanted to MAKE SURE they understood that it was NOT to be expedited.
Does anyone have any ideas, suggestions, etc?
Thanks in advance.
I went thru DAYS of research, how to ship the rims safely, cost effectively, etc. DHL had the best price but the buyer could not figure out where he wanted the rims delivered - where he would be at the time of delivery (understandable) so he asked if we could have them held at his local DHL.
I had put in many calls to DHL for pricing on these wheels as well as how to go about shipping them and that the buyer wanted them held at DHL. She (some lady from DHL customer service) said that the best thing to do would be to check "bill receiver" and let him pay the bill when they get picked up.
Well, somehow they got shipped overnight and instead of costing around $200 ($50+ each wheel) the bill was $1200+ and instead of holding the wheels, DHL let the buyer take the wheels and billed ME....said they don't allow them to bill the receiver if they are held at DHL. When the buyer asked about the shipping charges when he picked up the wheels, DHL told him "it was all taken care of" and allowed him to take the wheels without questioning!!
Needless to say i was FURIOUS!! I figured that the buyer was trying to screw me, sent him a bit of a nasty PM, and I was honestly wrong...he's been a stand up guy so far and has been willing to help the situation however he can.
Here's the details:
1) I did exactly what DHL's OWN customer service TOLD me to do after explaining the situation extensively. I even discussed shipping from my office vs home vs shipping to his office vs his home vs having him pick them up in the DHL office.
2) Now DHL is saying, well, don't know what to tell ya, sorry my employee told ya that but "they don't allow them to bill the receiver if they are held at DHL."
3) I called and put in a dispute and so far they have lowered the bill to $681.17, although i can't seem to get a human on the phone to discuss it further.
4) Since they picked them up from my office, they are frickin sending the bills to my business!! Under OUR BUSINESS'S name! (Stupid me, i put the company name in the company box...all my fault)
5) Box #4 on the shipping waybill thing is "Service Type" and it has 4 options Next Day 10:30, Next Day 12:00, Next Day 3:00, 2nd Day 5:00...in small writing it says "one box must be checked. Assume noon unless noted."
I did not check any boxes.
6) I asked the lady that picked them up to help me make sure everything was filled out properly, she even looked over the waybill and had NO comments. I even had the conversation while she and a couple of the guys from my office were helping her load the wheels that they were to be shipped NORMAL shipping, NOT expedited shipping and it still did not ring a bell to her.
7) After I got back into my office, after she had left and i mean she was still leaving the driveway, I called DHL for 2 reasons. #1, i had not put the buyers phone number on the waybill - he needed to be called when they arrived. #2, I asked about the whole next day vs. 2nd day vs. non-expedited shipping and explained that i had received a quote over the phone from DHL for $50+ and wanted to MAKE SURE they understood that it was NOT to be expedited.
Does anyone have any ideas, suggestions, etc?
Thanks in advance.