Att Elite Dsl =

[GoldLS1]

(Insert a flaming bag of shit here). Check out my d/l and u/l speeds:

http://www.svtgalleries.net/gallery/data/500/my_speed.JPG

WTF its been ****ed since June 7th and so far they haven't done shit to fix it, but put in a line order to test the line and get back with me, which they haven't gotten back with me with the results yet. It started with the internet not working AT ALL on the 7th and 8th. The 9th, 10th, 11th, and 12th it was intermittent (sp?). And today it works at the BLAZING speeds that you saw above!! The upload speed is within their guidelines (and I'm ok with) but the download WTF. A whole 9kbps WOW my old 28.8k back in the day was light speeds faster.

Router is good... Modem is good... Computer works as is assumed good... line is ok for upload speeds, but not good for download speeds!?!? Maybe someone can chime in and tell me if the line can be bad coming in but not going out. I thought it was the same line there should be good both ways, but my computer knowledge is limited.

[Silver_2000]

(Insert a flaming bag of shit here). Check out my d/l and u/l speeds:



WTF its been ****ed since June 7th and so far they haven't done shit to fix it, but put in a line order to test the line and get back with me, which they haven't gotten back with me with the results yet. It started with the internet not working AT ALL on the 7th and 8th. The 9th, 10th, 11th, and 12th it was intermittent (sp?). And today it works at the BLAZING speeds that you saw above!! The upload speed is within their guidelines (and I'm ok with) but the download WTF. A whole 9kbps WOW my old 28.8k back in the day was light speeds faster.

Router is good... Modem is good... Computer works as is assumed good... line is ok for upload speeds, but not good for download speeds!?!? Maybe someone can chime in and tell me if the line can be bad coming in but not going out. I thought it was the same line there should be good both ways, but my computer knowledge is limited.

can you try another computer ?

One step to try with dsl is unplug everything for about an hour

the modem and the router
then plug in the modem and wait for it to sync - then plug in the router and test again

Next time you call in to the idiots - escalate - get to at least 2nd level


Your Throughput
http://helpme.att.net/dsl/speedtest/images/spacer.gif
Download = 15.352 Mbps
Upload = 15.056 Mbps http://helpme.att.net/dsl/speedtest/images/spacer.giftry this test site as well
http://www.speedtest.net/

and this one will give you some tech info on what wrong

http://miranda.ctd.anl.gov:7123/

[wesman]

Lemme walk you through what tech support will waste your time with

Do all of the phones plugged in have a filter on them?

Do you have an alarm system that runs on your phone line?

Do you have a sat receiver (dvr etc) plugged in?
(This one seems to be the most commonly overlooked one, it got me once.....along with a damn $500 PPV bill for the last 6 months that never got reported because I never plug in my receivers:hammer::hammer:)

--wes

[Silver_2000]

Lemme walk you through what tech support will waste your time with

Do all of the phones plugged in have a filter on them?

Do you have an alarm system that runs on your phone line?

Do you have a sat receiver (dvr etc) plugged in?
(This one seems to be the most commonly overlooked one, it got me once.....along with a damn $500 PPV bill for the last 6 months that never got reported because I never plug in my receivers:hammer::hammer:)
--wes
not having filters will cause problems BUT usually with no filter the modem never "syncs"

the easiest thing is to unplug everything - including the alarm from the wall then try the modem - if it works then it was a filter issue - back 10 years ago when the phone co did the dsl installs themselves they would putin whole house filters in the dmarc - then run sep line to the DSL modem

[dboat]

went to speedtest.com

hooked up to Hamilton, On.. it was close.. did a 75ms ping..

4961 kb/s download 485 kb/s upload..

not sure what it all means but is that good? better? great?

Dana

now I just tried Morristown, Tn

6031 and 488

[Silver_2000]

went to speedtest.com
hooked up to Hamilton, On.. it was close.. did a 75ms ping..
4961 kb/s download 485 kb/s upload..
not sure what it all means but is that good? better? great?
Dana
now I just tried Morristown, Tn
6031 and 488
Depends on what you are paying for

[GoldLS1]

can you try another computer ?

One step to try with dsl is unplug everything for about an hour

the modem and the router
then plug in the modem and wait for it to sync - then plug in the router and test again

Next time you call in to the idiots - escalate - get to at least 2nd level

try this test site as well
http://www.speedtest.net/

and this one will give you some tech info on what wrong

http://miranda.ctd.anl.gov:7123/

Tried another computer same results (did them both wired and both wireless).... already tried the unplug everything... didnt work.

I did do the throughput test... it was slow a F too!!


Lemme walk you through what tech support will waste your time with

Do all of the phones plugged in have a filter on them?

Do you have an alarm system that runs on your phone line?

Do you have a sat receiver (dvr etc) plugged in?
(This one seems to be the most commonly overlooked one, it got me once.....along with a damn $500 PPV bill for the last 6 months that never got reported because I never plug in my receivers:hammer::hammer:)

--wes

Yeah I already wasted prob well over an hour or two on mickey mouse tech support. I guess I shoulda mentioned I have a BBA in MIS.

I already tried unplugging everything from the phone line too... no bueno.

However today its a miracle, it works....

http://www.svtgalleries.net/gallery/data/500/new_speed.JPG


I changed NOTHING on my end... could their end of the line have been screwed... :rolleyes: no couldnt be there fault.

So should I call and bitch at them to credit my account for the mayhem?

[Silver_2000]

I guess I shoulda mentioned I have a BBA in MIS.


Then why are you asking questions of a bunch of truck owners ? :evil:evil

[dboat]

Depends on what you are paying for

I was thinking in general. After I looked up several cities and their ISP providers, it looks about normal.. not bad, not great..

[wesman]

I was thinking in general. After I looked up several cities and their ISP providers, it looks about normal.. not bad, not great..

Actually, if you have Elite you're getting screwed....should be between 3Mb- 6Mb, since Pro is up to 3Mb.

Here's my Elite:

http://www.speedtest.net/result/284127947.png (http://www.speedtest.net)

[Silver_2000]

Actually, if you have Elite you're getting screwed....should be between 3Mb- 6Mb, since Pro is up to 3Mb.

Here's my Elite:

http://www.speedtest.net/result/284127947.png (http://www.speedtest.net)

Its a great scam pay more $$ for more speed but never get it because you are too far away - but they never tell you you are too far away to qualify. you know damned well they know exactly the max speeds each neighborhood can get for DSL based on distance

[dboat]

Actually, if you have Elite you're getting screwed....should be between 3Mb- 6Mb, since Pro is up to 3Mb.

Here's my Elite:

http://www.speedtest.net/result/284127947.png (http://www.speedtest.net)

Wes and Doug, thanks, I will check into that.. :tu:

Dana

[GoldLS1]

Then why are you asking questions of a bunch of truck owners ? :evil:evil

The power of brainstorming!! And there are a HELLA lot smarter people out there than myself...


Actually, if you have Elite you're getting screwed....should be between 3Mb- 6Mb, since Pro is up to 3Mb.

Here's my Elite:

http://www.speedtest.net/result/284127947.png (http://www.speedtest.net)

Sonofabitch!! Thats quick. Guess I need to call and complain and downgrade....


Its a great scam pay more $$ for more speed but never get it because you are too far away - but they never tell you you are too far away to qualify. you know damned well they know exactly the max speeds each neighborhood can get for DSL based on distance

Yep they know... everyone is out to screw everyone else as much as they can get away with.

THANKS FOR THE REPLIES GENTLEMEN!!

[BC Lightning]

I have time warner cable

What typically is a good upload/download speed??

http://www.speedtest.net/result/284708588.png (http://www.speedtest.net)

http://www.svtgalleries.net/gallery/data/500/medium/Internet.JPG

[wesman]

I have time warner cable

What typically is a good upload/download speed??

http://www.speedtest.net/result/284708588.png (http://www.speedtest.net)

http://www.svtgalleries.net/gallery/data/500/medium/Internet.JPG

Download is most important for regular internet usage. Generally the DL is at least twice what upload speed is for home users......depends on the connection tho. The only issue with cable is checking it at various times, in my experience it lags at high usage times as everyone shares the same lines in the neighborhood. I've seen swings of several Mbs depending on the times tested.

--wes

[GoldLS1]

Download is most important for regular internet usage. Generally the DL is at least twice what upload speed is for home users......depends on the connection tho. The only issue with cable is checking it at various times, in my experience it lags at high usage times as everyone shares the same lines in the neighborhood. I've seen swings of several Mbs depending on the times tested.

--wes

Yep.... I could play CS on the weekdays with LIGHTNING fast speeds. On the weekend it was crap, I lagged all over the place. I remember seeing quite a few Mb difference on speed tests given the day/time when I had cable.

BTW Michael... d/l speed is pretty damn fast. I bet it gets slower at around 7:00pm to 11:00pm and on the weekends!!

[gagspa]

I had SBC DSL for years in my apartment without a single problem. When we moved to the house we had nothing but problems. I dropped connection 4-5 times a day. Everytime I called in to India they took me through the same 30 minute stuff and then told me it was my router. I went through 4 routers in the past 3 years. They would work great for a month and then start kicking me off again. I would them go back in and plug in an older router and it would work great for a month or so. Whenever a tech came out it worked so they told me that there was nothing that they could do. I finally got tired of paying for crap that doesn't work so just switched to TWC. It is more expensive, but faster, and most importantly it actually works!

Download: 10347 kb/s
Upload: 1008 kb/s
Ping: 26ms

[GoldLS1]

I had SBC DSL for years in my apartment without a single problem. When we moved to the house we had nothing but problems. I dropped connection 4-5 times a day. Everytime I called in to India they took me through the same 30 minute stuff and then told me it was my router. I went through 4 routers in the past 3 years. They would work great for a month and then start kicking me off again. I would them go back in and plug in an older router and it would work great for a month or so. Whenever a tech came out it worked so they told me that there was nothing that they could do. I finally got tired of paying for crap that doesn't work so just switched to TWC. It is more expensive, but faster, and most importantly it actually works!

Download: 10347 kb/s
Upload: 1008 kb/s
Ping: 26ms


Sounds like what I'm going through... I've had SBC DSL for going on 4 years now (at other places). I switched from cable a long time ago because of the peak usage times. However my problem has came back here... IT SUCKS AGAIN!! I might have to switch to TWC. I just want it to work!!

[99WhiteBeast]

I have Time Warner- paying for 7MB down/500 up package- they offer a 10MB down/1MBup package also.

I monitor it often and it never varies by much. I recycle the modem about once a month when I notice things running slower

[Shiner1]

Question from a "techno idiot" Recycling the modem will help it run faster? How so?

[Silver_2000]

Question from a "techno idiot" Recycling the modem will help it run faster? How so?
It resyncs
It especially helps DSL modems

Power cycling router and modem once a month or when you are having trouble should be step one

[GoldLS1]

Welp tired of the BS, Cable should be up and running Friday morning. ATT has ran me in a whirl of circles and pumped me full of BS... they kept saying the line dept would be assessing the situation it would be fixed asap. It works in the morning but the evening and late night it BLOWS. Right now I'm pretty sure I'm back to 9k d/l yet u/l seems very quick still. OH well after Friday I dont have to deal with their BS or slow ass speeds and I'll be out less $$ each month. Well see how cable goes... up to 10down and 1up.

[GoldLS1]

hehehe.... BLAZING fast speeds this morning!! WTF?!?! Cable count down in Tminus 2 days!!

[GoldLS1]

Time Warner is up and running:

http://www.svtgalleries.net/gallery/data/500/new_speed1.JPG


I can live with those speeds I guess!!